Terms and Conditions
The Legal Stuff
Terms and Conditions
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, effective 13th June 2014:
Completion of Orders
All items are handmade to order. K.D Jewellery will aim to complete orders for standard items within 7 - 10 days. However, this will depending on the materials required so please allow up 14 days for completion. You will receive notification that your order has been completed.
Under the new regulations orders must be completed and delivered within 30 days of the order being placed, unless expressly agreed otherwise.
Children's designs are not suitable for children under the age of 3.
Online transactions via the Shop are completed using the checkout. Transactions for custom orders are completed via PayPal. You will be invoiced by K.D Jewellery using a PayPal invoice via your email address - this will provide a link through which you can make a secure payment. (NB. You do not have to have a PayPal Account to make payment in this way - Debit/Credit cards are accepted by PayPal. No card/bank details will be taken/held by K.D Jewellery).
Cash payments are accepted for local customers wishing to collect their orders in person.
A non-refundable deposit will be required to secure orders for custom commissions over £20.00. The amount of the deposit will depend on the size of the order. Deposits will be 20% of the total balance, or a minimum of £10.00 per order.
Postage Charges and Delivery of Items
Items will be posted via Royal Mail Recorded Delivery (Signed For) to UK addresses ONLY. Orders are usually sent within 1-2 working days of receiving cleared payment. Orders paid for over the weekend will therefore not be processed until the next working day.
Postage Charges will have been included in the invoice however the standard charges by Royal Mail are currently: from £2.06 First Class Large Letter, from £1.85 Second Class Large Letter, £3.95 Second Class Small Parcel and £4.45 First Class Small Parcel. Postage will be calculated according to size and weight.
In the event of a non-delivery I can only allow a replacement or refund after 15 working days. Royal Mail will not classify a parcel as lost before this time.
Right to Cancel
Under the new regulations you, the consumer, have the right to cancel at any time from the date your order is placed up to 14 days after your item has been received unless the order is for a personalised item. The right to cancel is also lost if items which are not fit for return due to hygiene, such as earrings, are unsealed.
Should you wish to cancel your order you must return the items within 14 days of cancellation. All monies will be reimbursed to you, including the original postage costs, within 14 days of the item(s) being received by K.D Jewellery. Reimbursement will be by the same payment method as the original transaction. Return postage will be the responsibility of the consumer. Please note, under these regulations, K.D Jewellery also has the right to deduct from the monies reimbursed should the value of the items be diminished through the handling of the consumer beyond what is necessary to establish their nature, characteristics and function.
K.D Jewellery Return Policy
Should you simply change your mind about your item, K.D Jewellery is happy to accept returns. Please return the unused items to us, with the original packaging, within 14 days of receipt for a refund or exchange. K.D Jewellery will not accept the return of earrings under this policy due to hygiene.
I aim to produce items of the highest quality and work hard to ensure that my products are free from any defect. All items made by K.D Jewellery therefore carry a guarantee of 12 months from the original purchase date. If there is any damage to the item, or any mechanical fault, within one year of purchase I will repair/replace the item free of charge. However, please make sure you familiarize yourself with the recommendations for the care of your jewellery - repairs/replacements will be at my discretion. Return postage will be the responsibility of the customer. This guarantee excludes the return of earrings and does not cover the replacement of batteries. To claim under this guarantee contact: [email protected]
Both the K.D Jewellery Return Policy and this Guarantee are in addition to your statutory rights (see below).
Your Legal Rights
When you buy from a business you have a number of rights as a consumer by law. These include the right to claim a refund/repair/replacement under the Sale of Goods Act 1979 where the goods are faulty or misdescribed. This excludes situations whereby the item has suffered accidental damage, misuse or the effects of reasonable wear and tear.
It is the responsibility of K.D Jewellery to ensure that we supply you with goods that meet your consumer rights. If you have concerns that these legal obligations have not been met, please contact us.
K.D Jewellery (Operated by Kirsty Dimond - registered sole trader)
14 Coronation Road,
Devon TQ12 1TX Tel: 01626 681081 Email: [email protected]
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The term K.D Jewellery refers to the owner of the website whose registered office is 14 Coronation Road, Newton Abbot, DEVON TQ12 1TX. The term 'customer' refers to the user or viewer of our website.
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Site last updated on Saturday 18th February 2017